Trust defined: Mutual trust is a shared belief that you can depend on each other to achieve a common purpose.
Trust defined (comprehensively): The willingness of a party (trustor) to be vulnerable to the actions of another party (trustee) based on the expectation that the trustee will perform an action important to the trustor, regardless of the trustor's ability to monitor or control the trustee.
Building relationships requires the building of trust. Trust is the expectancy of people that they can rely on your word. It is built through integrity and consistency in relationships.
Listening: If you listen well people will trust you. "You cannot establish trust if you cannot listen. A conversation is a relationship. Both speaker and listener play a part, each influencing the other. Instead of being a passive recipient, the listener has as much to do in shaping the conversation.
Maintain eye contact. In the US, not making eye contact has the connotation of someone untrustworthy. But realize, too, that steady eye contact in some cultures is considered impolite or aggressive...
Empathy: Empathy is valued currency. It allows us to create bonds of trust, it gives us insights into what others may be feeling or thinking; it helps us understand how or why others are reacting to situations, it sharpens our “people acumen” and informs our decisions.
Empathy is also particularly critical to leadership development in this age of young, independent, highly marketable and mobile workers...
Trust has an important link with your organizational success. "Trust elevates levels of commitment and sustains effort and performance without the need for management controls and close monitoring."
Trust between a manager and an employee is based on the trustor's perception of the trustee ability, benevolence, and integrity.
Trust in business: Trust-based working relationships are an important source of your sustainable competitive advantage because trust is valuable, rare, imperfectly imitable, and often nonsubstitutable.
The level of trust a leader is able to garner from his/her employees is contingent upon the employee's perceptions of the leader's ability, benevolence, and integrity.
Truth versus Cedibility: Credibility is intellectual - Trust is visceral.
Behavior: sharing important information, especially about oneself - willingness to be influenced - being fair -- fulfilling promises - avoiding the abuse of team-members' vulnerability
Mutual Trust: Mutual trust is a shared belief that you can depend on each other to achieve a common purpose. In a team, members work in a climate of trust. They are encouraged to openly express opinions, feelings, and doubts.
Team members share important information and ideas. They are fair, willing to be influenced and fulfill their promises. Trust also fosters enthusiasm, ensuring the best performance from everyone...
The Law of Countability: Teammates Must Be Able to Count on Each Other When It Counts
This project is brand-new and in progress. Everything is taking shape at the same time, everything is changing and growing.
Thanks for being here, thanks for becoming involved, thanks for your patience...
